Frequently Asked Questions

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“Quick answers to common questions about our luxury shoe and bag care services”

We offer a range of services including leather handbag and shoe restoration, repair, and cleaning. This includes stitching repairs, zipper replacements, color restoration, stain removal, sole replacement, and more.

Most leather items are worth restoring if they have sentimental value, are of high quality, or have unique design features. Our experts can assess your item and provide a recommendation based on its condition.

 Yes, we specialize in handling leather items with various levels of damage. Our skilled craftsmen are experienced in dealing with extensive wear, tears, and damage, and will do their best to bring your item back to life.

The time required for restoration depends on the extent of the damage and the specific services needed. We aim to complete most projects within 1-2 weeks, but more complex cases may take longer. We’ll provide you with an estimated timeframe upon assessment.

Yes, we offer color restoration services to bring faded or discolored leather back to its original vibrancy. Our experts use high-quality dyes and techniques to achieve the best results.

Yes, we offer specialized cleaning services for suede, as well as exotic leathers like snake, alligator, and ostrich. Our cleaning processes are tailored to the unique characteristics of each type of leather.

Absolutely, we offer sole replacement services for both shoes and boots. Our skilled craftsmen use high-quality materials to ensure the longevity and comfort of your footwear.

We accept various forms of payment including credit/debit cards, cash, apple pay  and electronic payment methods for your convenience.

Yes, we stand behind the quality of our work. We offer a 60-day warranty on all the services. (Please note that scratches made on the item after repair/delivery will not be covered)

You can get a quote by visiting our store or by booking online or in case you are not sure which service is best for your damaged bag or you can whatsapp us and get a quote.

Yes, we offer free pick-up and delivery services for your convenience. You can schedule a pickup while booking the service online or on whatsapp

Yes, we can remove odors from leather items. Our cleaning and conditioning process can help eliminate unpleasant smells and leave your items smelling fresh. But we do a physical assessment first to confirm if the job can be done. We offer free physical assessment at your place.

Yes, we can repair broken straps on handbags and even make a new custom strap or handles for you. Whether it’s a shoulder strap or a handle, our skilled craftsmen can mend or replace it, ensuring the bag is functional and stylish again.

Yes, We do have special promotions for our customers under the loyalty program. Be sure to ask us about the Loyalty Program for more details and benefits. We do not offer any discounts for Bulk orders